In the future, additional services and features may be added. You will find full details of the services that are currently available on the HMRC Online Services page. 2.1 You can register as an Individual for HMRC Online Services on the HMRC or Government Gateway websites. 2.2 If you register on the HMRC website, the details you provide will be passed to the Government Gateway for verification (on behalf of HMRC). If successful, your registration details, including your name and email address (optional), will be stored securely on the Government Gateway system, in accordance with the Gateway privacy policy. You can view the Government Gateway privacy policy on their website. 2.3 Your email address, if provided, may be used by the Government Gateway to communicate with you and to forward messages to you in relation to other Government online services if you choose to register for those services. 2.4 If you register on the HMRC website, your registration details may also be stored on HMRC systems.
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You can view the HMRC Privacy policy on this website. 3.1 Your User ID and password (or Digital Certificate) will be used to verify your identity and to authenticate information you send. They will be held securely on the Government Gateway and will not be made available to government departments. 3.2 The Government Gateway uses the postal address registered on relevant HMRC systems to send you the service Activation Code (if required). After the Gateway has sent this information, your address is deleted from the Government Gateway. 4.1 De-registration from HMRC Online Services must be done either on the Government Gateway or HMRC website. 5.1 When registered, you can login to the HMRC website using your User ID and password (or Digital Certificate) to access HMRC Online Services. Your encrypted User ID and password (or Digital Certificate) will be passed to the Government Gateway for authentication. 6.1 You must always keep your User ID and password (or Digital Certificate) safe and secret.
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You can change your password on the HMRC or Government Gateway websites. 6.2 If you forget your User ID, you can ask for it to be re-issued either by post or online, using the HMRC website. If you forget your password, you can request a replacement to be sent to you either by post or online using the HMRC website. 6.3 If you lose both your User ID and password, you will need to contact the HMRC Online Services Helpdesk (details are provided on the HMRC website). 6.4 For detailed guidance regarding online security and protection, please follow the link Online security — making your online experience as secure as possible. 7.1 When you register for the first time, a secure online mailbox will be set up for you on the Government Gateway. Some online services may make use of the secure mailbox to send you communications and replies to email questions.
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For these services, you can view the contents of your secure mailbox on the HMRC website. 7.2 You should regularly check your mailbox and delete old messages. Read messages that have been on the system for up to three months from delivery will be archived and removed from your mailbox. Unread messages that have been on the system for up to 12 months from delivery will be archived and removed from your mailbox. 8.1 Some online services may be used to issue statutory notices and reminders to you. You can view the notices and reminders securely on the HMRC website, or in most cases using third party software applications. You may also print or save them to your own computer. Statutory notices made available in this way by HMRC will have the same legal validity and implications as a paper statutory notice sent to you by post. 9.1 When using HMRC online filing services, you must use either HMRC software or, where available, online filing enabled third party software.
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